In response to unprecedented demand, we are developing a new study that will be delivered in two stages beginning at the end of May. The study will report on COVID-19’s impact on seniors and how the crisis may affect senior shopping and switching during this fall’s AEP.

Ongoing information included in this service:

• May: Detailed report of seniors’ insurance perceptions and proclivity to switch carriers.
• August: Update of the COVID impact based on additional late summer senior survey data.

Table of Contents

• Study Overview
• Executive Summary
• COVID-19 Background and Research Context
• COVID-19 Perceptions and Impacts on Daily Life
• Satisfaction with Medical coverage amid COVID-19
• Satisfaction with Drug Coverage amid COVID-19
• COVID-19 Potential Impact on 2021 AEP Shopping Channels
• Telehealth and COVID-19
• Appendices

RELATED BLOG POST: "Personal Health, Care Access, Telemedicine, and Digital Health"