Patient Leakage Research

In today’s complex health system environment, patient leakage is a big issue.  Understanding why patients opt for out of system services, or leave entirely, is crucial to growing your service usage and revenue.  We can help you determine systemic patient pain points and uncover the prevalence behind each.  This information reduces uncertainty on issues such as:   

  • Appointments
  • Convenience
  • Insurance

Understanding this landscape of issues will help you make better decisions on prioritization and strategy development on multiple areas to include:

  • Marketing
  • Operations Differentiation
  • Loyalty Services

Our 3-step process of discovery, customer insights, and reporting is tailored to your organization to deliver information you can rely on.  Upon completion of the engagement, you will be equipped with information to confidently develop prioritized strategies and tactics to propel your health system forward.

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Rich Hamer

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