Usage of Digital Health Tools Study


Using responses from over 2,600 employees and persons insured through Affordable Care Act (ACA) plans, the Usage of Digital Health Tools Study will provide a more complete landscape of the digital health world than has been previously available.  It will capture

  • the prevalence of use of a wide variety of tools
  • where the technology was obtained -- from an insurer, a provider, or elsewhere?
  • how easy consumers find digital health technology to use
  • how satisfied consumers are with the results or accomplishments derived from use
  • how long they use digital health and how often the technology is abandoned
  • whether the technology altered care pathways -- does it change the need for office visits, or emergency room visits?  is data generated by digital health shared with care providers?
  • whether digital engagement is associated with health plan loyalty
  • how persons with significant health problems use digital health technology to get the information and support they need.


The study is based on a functional classification of digital health that flows from general information to telehealth and interaction with clinicians.

Functional Classes


Employees and Telehealth